Frequently asked questions
What file formats do you support?
How large a file can PDM handle in one pass?
It depends less on file size and more on what kind of data is in it. Structured columns (email, phone, SSN, ID numbers) are quick to scan. Free-text columns (notes, comments, transcripts) take much longer per row, since we read the whole sentence rather than just checking a format.
The more of your file is free-form text rather than structured fields, the lower the row count we can process in one pass.
| Your file looks like... | Rows we can process in one pass |
|---|---|
| Structured fields only, up to 10 columns | up to 60,000 |
| Structured fields only, up to 25 columns | up to 23,000 |
| Structured fields only, up to 50 columns | up to 12,000 |
| Typical business file — ~12 structured columns + 1 notes/comments column | up to 16,000 |
| Same, with 2 free-text columns | up to 10,000 |
| Same, with 3 free-text columns | up to 8,000 |
| Mostly free text (call transcripts, case notes) — 1 column | up to 15,000 |
| Mostly free text — 3 columns | up to 7,500 |
| Mostly free text — 5 columns | up to 5,000 |
These are general guidelines, not exact cutoffs — actual capacity depends on your specific data. This counts every column in your file, whether or not it turns out to contain sensitive data — we scan everything to confirm nothing was missed, rather than guessing which columns need a closer look. Most files within these ranges finish in well under five minutes. If your file is larger, split it into smaller batches and submit each separately — we'll tell you before you pay if a file is too large or complex to process in one pass.